Hear from the people your spaces are built for.
Most organisations only hear from the people who complain. Cicely captures continuous lived-experience data from the people actually using a place, revealing how different spaces work for different people over time.
Build a living understanding of your spaces.
See how a place performs every day, not just in the week a survey was open.
- In-the-moment feedbackPeople share experiences from the spaces they actually use, as they use them.
- Continuous, not one-offA live signal instead of an annual snapshot, so change is visible early.
- Across whole portfoliosRoll insight up across buildings, sites and regions without losing local detail.
- Continuous feedback
- Portfolio insights
- Live signals
- Trend tracking
Evidence you can act on.
Lived experience turned into structured insight, ready for the people making the decisions.
- Patterns, not noiseWe surface the recurring themes hiding in hundreds of individual comments.
- Priorities you can stageIssues are clustered and ranked so you know what to tackle first and why.
- Impact over timeTrack how interventions actually change the experience of using a space.
- Pattern analysis
- Priority mapping
- Barrier reporting
- Impact tracking
Participation activations.
Events, installations and public moments that invite people to shape the places around them.
- Built environment activationsPop-ups, campaigns and event experiences that invite people to reflect on the places they use every day.
- Live participation toolsSimple digital touchpoints that let people share how a space feels while they're actually there.
- Collaborative campaignsPartner with Cicely to champion accessibility, inclusion and participation across events, institutions and public spaces.
- Community engagement
- Public consultation
- Placemaking
- Participatory design
- Inclusive design
- Pop-ups
- Live feedback
- Campaigns
Tailored to your organisation.
Flexible by design for the organisations behind housing, campuses, transport, healthcare and public spaces.
- Shaped to your estateWe adapt to the buildings, sites and services your organisation is responsible for.
- Start where it fitsBegin with a research project, embed continuous participation, or combine both.
- Built with your communitiesDesigned alongside the people your work is actually for, not just about.
- Housing
- Universities
- Transport
- Healthcare
- Cultural institutions
- Workplaces
- Public spaces
- Infrastructure
- Local authorities
- Social care
- Education
- Retail estates
Better places begin with better participation.
Continuous lived experience, turned into structured evidence. Make decisions your communities can stand behind.